وصف الوظيفه

Job Description We are hiring a Soft Skill Trainer for Industrial Catering The preferred candidate must have worked with organization with volume numbers of 10,000 and above. Salary: AED 10-12,000/- Location: Abu Dhabi Responsibilities: To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected benchmark. Ensuring Improvement of Quality Scores of Dos Custodian of Process and Product document Responsible to maintain the version control document for the respective up to date updated process and product. Responsible for completing the training within the defined time frame and handover to sales. Responsible for conducting refreshers training program based on the training need analysis shared by the Transnational Quality team. Responsible for Process Improvement Plan (performance management) To ensure that the agent numbers from a New Hire team who enter the re certification in Nesting \stage is maintained at the lowest. Has to ensure that all the data relating to training are populated in the training event management within time frame agreed upon. Utilise the Web based training at the centre. Coordinate for the logistics requirement forth training at the respective centre. Responsible for the certification of the new hire training at the respective centre Responsible to increase training through put for the respective batch. Responsible for calibrating & shadowing of Trainees on a regular basis. Responsible for the MIS for the aligned process Responsible for the training deliverable) for the aligned process only Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc. المهارات Requirements: Excellent communication skills Good written communication skills Good content delivery skills Good people management Good Presentation and preparation of training contents/scripts and modules Should be able to identify the deviation in process or product and correct it with proper corrective and preventive measures. Minimum Qualification Graduation Target areas to choose these people from. Customer Service Training Management Learning and Development Customer Relationship Customer Interaction